Privacy policy

Privacy Policy

At Tailvia, we respect your privacy and your right to control how your personal information is used. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

When you visit or make a purchase from tailvia.com, we may collect the following information:

  • Name, email address, shipping address, and phone number
  • Payment information (processed securely — we do not store card details)
  • Order history and transaction details
  • Device information, IP address, and browsing behaviour on our site
  • Communications you send us via email or contact forms

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer support responses
  • Send marketing emails where you have opted in (you may unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only where necessary to operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping and fulfilment partners
  • Marketing tools (email platforms, analytics)

All third parties are required to handle your data securely and in accordance with applicable law.

Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and support marketing activities. You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

Marketing Emails

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Even if you opt out of marketing emails, we may still send you important non-promotional emails related to your orders, account, or legal notices.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of targeted advertising, sale, or sharing of your personal information
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@tailvia.com. Please include your name, email address, and a brief description of your request so we can respond appropriately.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Response Time

We will review and respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.

Contact Information

  • Website: www.tailvia.com
  • Brand: Tailvia
  • Email: info@tailvia.com
  • Contact form: Available on our Contact Us page
  • Customer service hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
  • Response time: Within 24 hours on business days