Terms Of Service
Terms of Service
Last updated: April 30, 2026
General Terms and Conditions
Tailvia operates this website, www.tailvia.com, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing something from us, you agree to our service and agree to be bound by the following Terms & Conditions, including any additional terms, conditions, policies, and notices referenced here or available by hyperlink. These Terms & Conditions apply to all users of the website, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By visiting or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Products, Offers, and Pricing
We make every effort to display our products, descriptions, prices, images, colors, sizes, and availability as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on the website will always be error-free, complete, current, or perfectly accurate.
Product photos are intended to represent the actual items as closely as possible. Minor differences in color, size, appearance, or packaging may occur due to lighting, screen settings, product updates, supplier changes, or manufacturing differences.
All offers are subject to availability. We reserve the right to modify, update, or discontinue products at any time without notice.
Prices are shown in the currency displayed at checkout and are subject to change without notice. We reserve the right to correct pricing errors, cancel orders affected by pricing mistakes, or refuse any order where product information is inaccurate.
Orders and Payment
By placing an order on our website, you agree to provide accurate, complete, and current purchase and account information.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, inaccurate, placed by resellers, or in violation of these Terms & Conditions.
Payments are processed securely through Shopify Payments and other available PCI-DSS-compliant payment providers. We do not store full credit card details on our servers.
Shipping and Delivery
We aim to process and ship orders within the estimated timeframes shown on our website, shipping policy, product pages, or checkout page.
Delivery times are estimates only and may vary due to carrier delays, customs processing, holidays, weather, high order volume, incorrect shipping information, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address at checkout. Tailvia is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Return Policy, which is available on our website.
Customers may request a return within 30 days after receiving their order, subject to the eligibility requirements stated in our Return Policy.
To request a return, cancellation, exchange, or refund, customers must contact us at info@tailvia.com with their order number and relevant details.
Items sent back without first requesting a return may not be accepted.
Refunds are issued to the original payment method after the return is received, inspected, and approved. Processing times may vary depending on your bank or payment provider.
Accuracy of Information
We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.
Third-Party Tools and Links
We may provide access to third-party tools, apps, links, or services that we do not monitor and over which we have no control.
Third-party links on our website may direct you to websites or services that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites.
You should review the terms, policies, and practices of any third-party website before engaging in any transaction or providing personal information.
User Comments, Feedback, and Submissions
If you send us comments, reviews, photos, suggestions, ideas, or other submissions, you agree that we may use, edit, publish, display, or distribute them, where permitted by law and subject to our Privacy Policy.
You agree that your submissions will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
Personal Information
Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
Prohibited Uses
You are prohibited from using the website or its content for any unlawful purpose; to violate any laws or regulations; to infringe upon intellectual property rights; to submit false or misleading information; to upload viruses or harmful code; to collect personal information of others without consent; to spam or phish; or to interfere with the security features of the website.
We reserve the right to terminate your use of the website or services for violating any prohibited use.
Intellectual Property
All content on this website, including text, images, graphics, logos, icons, product descriptions, designs, layouts, and other materials, is owned by or licensed to Tailvia, unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, sell, or exploit any part of the website or its content without prior written permission from us.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee that the website or services will be uninterrupted, timely, secure, or error-free.
Products and services are provided "as is" and "as available," except as expressly stated by us or required by law.
To the maximum extent permitted by law, Tailvia and our directors, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, or services.
Changes to Terms & Conditions
We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates to our website.
It is your responsibility to check this page periodically for changes. Continued use of or access to our website following any changes constitutes acceptance of those changes.
Contact Information
Questions about these Terms & Conditions should be sent to us at info@tailvia.com.
- Website: www.tailvia.com
- Brand: Tailvia
- Email: info@tailvia.com
- Contact form: Available on our Contact Us page
- Customer service hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Response time: Within 24 hours on business days