Shipping Policy

Shipping Policy

Important Information

  • Processing time: 1–3 business days, Monday to Friday
  • Tracked delivery: Typically 6–12 business days from dispatch
  • Shipping cost: Free on all orders
  • Tracking: Provided once your order ships

Shipping & Fulfilment

All orders are dispatched from our partner fulfilment centres. Depending on product availability and destination, orders may be shipped from domestic or international fulfilment locations.

Delivery Times

  • Processing time: 1–3 business days, Monday to Friday
  • Tracked delivery: Usually 6–12 business days from dispatch

Delivery times may vary depending on route, carrier, destination, customs processing, weather conditions, holidays, or peak periods.

Tracking information is provided once your order ships.

Taxes & Duties

Where applicable, taxes and duties may be calculated and collected at checkout.

For international orders, any customs duties, import taxes, or local fees may vary depending on your country and local regulations. If additional fees apply, they are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can track your order using the tracking link provided in your shipping confirmation email or through our tracking page.

Shipping Costs

We offer free shipping on all orders. Enjoy a simple shopping experience with no hidden shipping costs at checkout.

Delays in Delivery

We strive to deliver all orders within the estimated timeframe, but delays may occur due to factors beyond our control, including carrier delays, customs clearance, weather conditions, high order volume, holidays, or peak periods.

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@tailvia.com.

Please ensure your request is made before your order has been processed, packed, or dispatched. Once an order has been processed or shipped, we may not be able to cancel it.

Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at info@tailvia.com.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging.

We will review the issue and arrange an appropriate solution, such as a replacement, refund, or other resolution.

Failed Delivery or Address Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a parcel is returned due to an incorrect or incomplete address, refusal of delivery, or unclaimed delivery, we may refund the product price minus outbound shipping costs and any return-to-sender fees charged by the carrier, where permitted by law.

Re-shipping may be available upon request at the customer's cost.

Contact Information

  • Website: www.tailvia.com
  • Brand: Tailvia
  • Email: info@tailvia.com
  • Contact form: Available on our Contact Us page
  • Customer service: Monday to Friday, 8:00 a.m. to 5:00 p.m.
  • Response time: Within 24 hours on business days