Track Order

Track Your Order

Thank you for shopping with Tailvia. Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number and a link to track your order.

How to track your order

You can track your order using the tracking link provided in your shipping confirmation email.

Please allow 1–3 business days for your order to be processed before tracking information becomes available.

Delivery time

Processing time: 1–3 business days, Monday to Friday

Tracked delivery: Usually 6–12 business days from dispatch

Delivery times may vary depending on the carrier, destination, customs processing, holidays, weather conditions, or peak periods.

Tracking not updating?

Tracking updates can sometimes take 24–72 hours to appear after your order has shipped. If your tracking has not updated after a few days, please contact us, and we will be happy to help.

Need help?

If you need help tracking your order, please contact us with your order number.

Email: info@tailvia.com

Customer service: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Response time: We respond within 24 hours on business days.