About Us
About Tailvia
We started Tailvia with one simple idea: pet owners deserve a store that actually makes their lives easier.
Whether you have a dog who destroys every toy within minutes, a cat who refuses anything but the softest bed, or a pup who comes everywhere with you — we get it. Life with pets is messy, joyful, and completely worth it.
Tailvia was built to bring together the products that genuinely help. Not the gimmicks, not the cheap stuff that falls apart after a week — just practical, well-chosen essentials for dogs, cats, and the people who love them. From cooling mats for hot summers to travel accessories for adventures, every product we carry is something we'd want for our own pets.
What we offer
A curated selection of pet comfort products, travel accessories, interactive toys, grooming essentials, and everyday pet-care solutions — all in one place, with free shipping on every order.
Our promise to you
We're a small, dedicated team and we take customer service seriously. If something isn't right with your order, we'll make it right. No runaround, no hassle.
Shipping
Orders are processed within 1–3 business days. Tracked delivery typically takes 6–12 business days from dispatch. Free shipping on all orders.
Get in touch
- Email: info@tailvia.com
- Website: www.tailvia.com
- Customer service: Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Response time: Within 24 hours on business days